11 oct Better business bureau of Detroit and Eastern Michigan. Thank you for offering Quicken Loans the opportunity to answer Mrs.
Bbb of Detroit and Eastern Michigan
26777 Central Park Blvd., Ste. 100
To Whom it may Concern:
Thanks for offering Quicken Loans the chance to answer Mrs. Townsend’s present interaction with your working environment. At Quicken Loans, we simply simply take pride that is great our company culture—a culture this is certainly built on a few core values we call ISMs. One ISM this is certainly such is customer, every single right time, no exceptions, no excuses. ” That particular ISM is manifested in almost every thing we do, including within our thorough review and a reaction to any or all inquiries, issues, and complaints taken fully to our attention. We sincerely regret any dissatisfaction Mrs. Townsend experienced in us.
After getting Mrs. Townsend’s issue, we contacted her straight. As Mrs. Townsend appreciates, we don’t concur along with her allegation that Quickens Loans guaranteed in full the deposit could be refunded “no matter just exactly what. ” alternatively, we found that our mortgage loan Banker correctly explained our deposit policy to Mrs.